Web Solutions Terms of Service

Web Solutions agrees to furnish services to the "Subscriber," subject to the following TOS (Terms of Service).

Use of Web Solutions Services constitutes acceptance and agreement to both Web Solution's TOS (Terms of Service) and Web Solution's AUP (Acceptable Use Policy). The TOS and AUP may be changed from time to time at the discretion of the Company. Subscriber understands that changes to the TOS and / or the AUP by Web Solutions shall not be grounds for early contract termination or non-payment by the Subscriber.

1. Term

Ongoing until 7 days written notice is given by either of the parties.

2. Service Cancellation

  1. Service may be cancelled at any time by contacting us via EMAIL

  2. Web Solutions offers refund on the monthly hosting fees to the customer upon cancellation made prior to the first 30 days of the first payment for the Service, unless otherwise specified on the individual service page. This refund only covers the monthly subscriptions. The refund does not include any setup fees, domain name registrations, and SSL certificates.
  3. Due to the discounts offered, the 3 month, 6 month and annual discounted plans are not refundable beyond the first 30 days of subscription.

 

3. Fees

  1. Web Solutions does not extend credit to Subscribers. All services must be paid for in advance of service delivery. Subscribers will automatically be charged an amount equal to their next monthly service fees when they exceed their monthly transfer allotments, bandwidth commitments, or other pre-paid services and the charges will be reconciled at the end of the month.

  2. Monthly fees and charges for extra metered services are automatically billed to your account. Subscriber is responsible for monitoring transfer, bandwidth and space utilization, and other metered services.

  3. In order to prevent service interruption in the event that metered utilization exceeds pre-paid service level Subscribers must keep a valid credit card on file with Web Solutions. Credit card information can be updated via your control panel.

  4. Customers paying by credit card are charged the first business day prior to their account due date, allowing a minimum grace period of 48 hours after the first charge attempt before their service is interrupted. If a charge attempt is denied, there may be a declined credit card fee for each unsuccessful attempt. It is the responsibility of the customer to maintain current billing information to prevent these fees. If a successful charge cannot be made upon final notice, service will be suspended pending customer response. Customers may reactivate their accounts within 7 business days after suspension.

  5. Customers paying by bank transfer or cheque must have all dues submitted prior to account due dates. Annual Payment is required in order to pay by cheque. There is a $50.00 minimum transaction amount on all bank transfer transactions. Returned cheques will result in suspension of service and will incur a $50.00 returned cheque charge, in addition to any service reestablishment fees applicable in order to reconnect suspended service.

  6. All invoices are due upon receipt and will be considered overdue 10 days past the date received. A late fee of 1% per month will be charged on any overdue invoices.

  7. All fees described above must be paid in addition to the cost of services ordered to establish or maintain a customer account. Web Solutions does not issue refunds or credits except as explicitly specified within this Terms of Service.

  8. If the Subscriber has not fulfilled its dues to Web Solutions, the Service will be terminated after 30 days of the initial suspension date.

4. Adherence to Acceptable Use Policy (AUP)

  1. Subscriber agrees not to allow Web Solutions equipment and services to be used for activities specifically prohibited by the Web Solutions Acceptable Use Policy (AUP) posted on our website. It is the Subscriber's responsibility to review this agreement prior to executing this contract. The AUP may be updated from time to time and it is the Subscriber's responsibility to regularly check for updates.

  2. Subscribers must not allow Web Solutions resources to be used for SPAM or Unsolicited Commercial Email (UCE), hosting of content advertised by UCE, perpetration of security breaches or hacking, network attacks, illegal activities, child pornography, fraudulent activity, Trademark or Copyright infringement, virus distribution, and like activities.

  3. Subscriber agrees to compensate Web Solutions for any expenses Web Solutions may incur resulting from Subscriber's violation of the posted AUP, including any fines, fees, legal expenses, and labor for investigation and resolution. The cost of any investigations will be charged to the Customer at US$120 per hour during normal business hours. Emergency investigations are charged double-time at US$240 / hour with a one hour minimum.

  4. Subscriber is responsible for any activity conducted on their account, including unauthorized activity by hackers. This includes any AUP violations or bandwidth or transfer usage caused by hackers. Web Solutions will endeavor to assist Subscriber but Web Solutions is not responsible for protecting Subscribers from hackers and their actions and use of Subscriber's account.

  5. Web Solutions does not monitor Subscriber content and activities but reserves the right to disable service or remove content pending investigation of possible AUP violations without first giving notice.

  6. Web Solutions does not issue refunds for terminating service due to suspected AUP violations.

 

5. Ownership of Data, Software, Hardware and IP addresses:

All software, hardware and IP addresses provided by Web Solutions are leased to the Subscriber and remain the property of Web Solutions and/or its suppliers. Web Solutions reserves the right to change any network infrastructure, software, hardware and IP addresses at its sole discretion.

Subscriber will provide and transmit to the system software, data and content to be uploaded to the servers and accessed by the general public via the Internet. Upon termination of this agreement, Subscriber agrees to remove all uploaded software, data and content prior to the termination date of the contract. Web Solutions will not be responsible for providing access or copies of the software, data or content stored on the system after the final termination date.

 

6. Service Levels

  1. Web Solutions may interrupt service to perform maintenance. Web Solutions will use its best efforts to inform Subscriber before interrupting service to insure that access loss is minimized. In the event of software or equipment malfunction or failure, Web Solutions will provide its best efforts to repair the system as quickly as possible.

  2. In the event that Web Solutions suspects that server security has been breached, Web Solutions reserves the right to disable the server and/or the account in order to facilitate investigation and recovery in coordination with Subscriber.

  3. Subscriber agrees that Web Solutions shall not be responsible for any service interruptions.

For more information on Web Solution's Service Level Agreement, please review it

 

7. Disk Usage and Backup

  1. The disk space provided by Web Solutions on its shared hosting packages are to be used solely for web serving purposes. All files must be either used by a script, or linked by web page pages that are accessible by the web site visitors.
  2. Web Solutions strictly forbids the use of the space offered by its shared hosting services as an online file storage / backup space. Therefore, files not directly used by Subscriber's web site must not be uploaded to the space provided by Quadra Hosting. Web Solutions shall be the sole arbiter as to what constitutes a violation to this term.
  3. Where a backup of data is performed by Quadra Hosting, no files larger than 50MB will be backed up.

 

8. Limitation of Liability, Indemnification

  1. Upon the discovery of facts which reasonably indicate that Web Solutions has breached the terms of this agreement or otherwise failed to perform its obligations under this Agreement, been negligent, or otherwise breached legal duty, Subscriber shall promptly notify Web Solutions of such facts and follow up any such verbal notification with a written notice within 30 days of such discovery. The failure to give the foregoing notices shall constitute an irrevocable waiver of all claims and causes of action. Subscriber must commence any legal action against Web Solutions with respect to this Agreement within 12 months after the incident giving rise to the claim or cause of action, regardless of when the incident is discovered. If proper notification is given to Web Solutions as requested by Subscriber anytime during the twelve (12) month period following such notification, Web Solutions shall at its sole discretion and option (i) revise or repeat free of charge the service affected by the failure of performance, negligence or breach, or, (ii) terminate this Agreement and pay Subscriber for all incidents, problems, and/or failures up to a maximum of all sums paid to Web Solutions for service fees. Payment will be made via company cheque from Quadra Hosting. The remedies set forth in this paragraph are Subscriber's sole and exclusive remedies should Web Solutions breach the above express warranty or otherwise fail to perform its obligation under this Agreement, be negligent or in breach of legal duty.

  2. The parties acknowledge and agree that Web Solutions shall not be held liable for any consequential damages, including without limitation loss of use or loss of profits, incurred by Subscriber, Subscriber's Subscriber or customer or its subsidiaries or successors, regardless of whether such damages are sustained based upon as alleged breach of contract, negligent act, or omission.

  3. Web Solutions is not responsible for data or content maintained and distributed by Web Solutions facilities. THE SERVICES ARE PROVIDED ON AN "AS IS" BASIS AND CUSTOMER'S USE OF THE SERVICES IS AT ITS OWN RISK. Web Solutions DOES NOT MAKE, AND HEREBY DISCLAIMS, ANY AND ALL OTHER EXPRESS AND/OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT AND TITLE, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. Web Solutions DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

 

9. Miscellaneous

  1. The agreement contains the sole and entire agreement of the parties with respect to the services to be provided by Quadra Hosting, and any and all prior or contemporaneous communications, negotiations, commitments, and understandings related thereto are hereby merged herein.

  2. Web Solutions reserves the right to amend or otherwise change this agreement by publishing the updated service agreement on our website. Subscriber may reject the revised agreement and cancel service with 30 days written notice if the amended terms are not acceptable to the Subscriber.

  3. This Agreement shall be construed and enforced in accordance with the laws of Ohio with respect to transactions entered into and to be performed entirely within Ohio.

  4. All written communications shall be directed to the Subscriber using the contact information provided to Web Solutions at the time of order unless otherwise instructed in writing by Subscriber. All fees due Web Solutions should be mailed to PO BOX 3085, Helensvale QLD 4212.

 

Subscriber has reviewed the current Acceptable Use Policy and this Terms of Service and Subscriber and Web Solutions hereby agree by making use of the Web Solutions service.

Revision 1.7 - 17th January 2015